We ship from our Warwick, New York Chocolate Factory and shipping rates are calculated from there. Unless we are notified of a specific date, shipping is usually next day, especially close to major holidays.
We cannot be responsible for shipping delays caused by our shipping provider due to weather or any other circumstances beyond our control. This is especially true around Holiday times. If a delivery date is important to you (holidays, birthdays, etc.), make sure you place your orders early to avoid disappointment. And remember that shipping is backed up on major holidays so add extra time.
Although the vast majority (over 99%) of our products arrive in perfect shape, WARWICK CHOCOLATE cannot be responsible for damage to packages (heat or otherwise) that may occur during shipping. We are very careful with packaging & work hard to prevent any damage during transit, however, once the products leave our facility, any damage that may occur is out of our hands.